The Return & Refund Policies
At Bowie & Burton, we are committed to providing our customers with high-quality products and exceptional customer service. We stand behind the craftsmanship and durability of our belts and offer a lifetime guarantee to ensure your complete satisfaction. This return & refund policy outlines the terms and conditions for returns, exchanges, and refunds of our lifetime guaranteed belts.
Easy 30-Day Returns & Refunds Policy:
To be eligible for a return, the leather belt must be unused, unworn, and in its original condition with all tags and packaging intact. Returns must be initiated within 30 days from the date of purchase. Customized or personalized belts are not eligible for return unless there is a manufacturing defect or error on our part.
Return Options:
We offer standard returns for refunds or exchanges. If you are unsatisfied with your leather belt purchase, you can request a return within 30 days of purchase. The original method of payment will be credited for refunds. Exchanges will be provided for belts of the same style, size, and value, subject to availability.
Return Process:
To initiate a return, please contact our customer support team either through email or our contact us form. Provide your order details, return reason, and supporting information. Our customer support team will guide you through the return process and provide further instructions. Please note: you may be liable for the cost of return shipping.
Condition Assessment:
Upon receiving the returned leather belt, our team will carefully inspect it to ensure it meets the eligibility criteria mentioned above. If the belt does not meet the required conditions, we reserve the right to deny the return or charge a restocking fee. We may also reach out to you for clarification or additional information if needed.
Refunds & Exchanges:
Once the returned belt is approved, we will process the refund or initiate the exchange as per your preference. Refunds may take 5-10 business days to reflect in your account, depending on your payment provider. Exchanges are subject to product availability. If the requested belt is unavailable, we will work with you to find a suitable alternative.
Return Shipping:
We provide free return shipping for eligible belt returns or exchanges within the United States. Please contact our customer support team for international customers to discuss return shipping.
Other Discretionary Returns:
In exceptional circumstances, we understand that strict adherence to our return policy may not adequately address unique situations. Our customer support team is empowered to exercise discretion on a case-by-case basis to resolve such situations. Discretionary returns may include extending the return period, accepting returns without original packaging, or providing alternative compensation options. To initiate a discretionary return, please contact our customer support with a clear explanation of your circumstances and any relevant supporting documentation.
Easy 30-Day Returns & Refunds Policy:
To be eligible for a return, the leather belt must be unused, unworn, and in its original condition with all tags and packaging intact. Returns must be initiated within 30 days from the date of purchase. Customized or personalized belts are not eligible for return unless there is a manufacturing defect or error on our part.
Return Options:
We offer standard returns for refunds or exchanges. If you are unsatisfied with your leather belt purchase, you can request a return within 30 days of purchase. The original method of payment will be credited for refunds. Exchanges will be provided for belts of the same style, size, and value, subject to availability.
Return Process:
To initiate a return, please contact our customer support team either through email or our contact us form. Provide your order details, return reason, and supporting information. Our customer support team will guide you through the return process and provide further instructions. Please note: you may be liable for the cost of return shipping.
Condition Assessment:
Upon receiving the returned leather belt, our team will carefully inspect it to ensure it meets the eligibility criteria mentioned above. If the belt does not meet the required conditions, we reserve the right to deny the return or charge a restocking fee. We may also reach out to you for clarification or additional information if needed.
Refunds & Exchanges:
Once the returned belt is approved, we will process the refund or initiate the exchange as per your preference. Refunds may take 5-10 business days to reflect in your account, depending on your payment provider. Exchanges are subject to product availability. If the requested belt is unavailable, we will work with you to find a suitable alternative.
Return Shipping:
We provide free return shipping for eligible belt returns or exchanges within the United States. Please contact our customer support team for international customers to discuss return shipping.
Other Discretionary Returns:
In exceptional circumstances, we understand that strict adherence to our return policy may not adequately address unique situations. Our customer support team is empowered to exercise discretion on a case-by-case basis to resolve such situations. Discretionary returns may include extending the return period, accepting returns without original packaging, or providing alternative compensation options. To initiate a discretionary return, please contact our customer support with a clear explanation of your circumstances and any relevant supporting documentation.
